Privacy Policy

1 Introduction

PocketRestro, operated by Sandeep Singh, is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your data when you use our Platform at pocketrestro.in or via our mobile application.

This Policy is aligned with the Information Technology Act, 2000, the IT (Amendment) Act, 2008, and the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

2 Information We Collect

2.1 Personal Information

When you register or place an order, we collect:

• Full name
• Mobile number and/or email address
• Delivery address and location data (GPS, if permission granted)
• Order history and food preferences
• Device information (device type, OS, browser, IP address)

2.2 Payment Information

Payments are processed through secure third-party gateways. We do not store credit/debit card numbers or CVV on our servers. Only transaction reference IDs and payment status are stored.

2.3 Usage Data

We automatically collect pages visited, time spent, clicks, search queries, and session logs for analytics and improvement purposes.

2.4 Cookies & Tracking

We use cookies and similar technologies. Please refer to our Cookie Policy for details.

3 How We Use Your Information

We use your information to:

• Process and fulfil your food orders.
• Send order confirmations, updates, and delivery notifications.
• Manage your account and authenticate your identity.
• Improve Platform features, UI/UX, and service quality.
• Respond to customer support queries and complaints.
• Send promotional offers and marketing communications (only with your consent).
• Detect and prevent fraud, abuse, or unauthorised access.
• Comply with legal obligations and law enforcement requests.

4 Sharing of Information

We do not sell or rent your personal data to third parties. We may share your information with:

• Restaurant Partners: Name, contact number, and delivery address are shared to fulfil your order.
• Delivery Partners: Name and delivery address shared with third-party delivery agents if applicable.
• Payment Gateways: Transaction data shared with processors (e.g., Razorpay, PayU) for secure payments.
• Analytics Providers: Anonymised usage data may be shared with tools like Google Analytics.
• Legal Authorities: We may disclose data when required by law, court order, or government regulation.

5 Data Retention

We retain your personal data for as long as your account is active or as required to provide services. Order records are retained for a minimum of 3 years for legal and accounting purposes.

You may request deletion of your account and associated data by contacting us at support@pocketrestro.in.

6 Data Security

We implement industry-standard security measures including:

• SSL/TLS encryption for all data transmission.
• Secure server infrastructure with access controls.
• Regular security audits and vulnerability assessments.

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7 Your Rights

As a user, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data (subject to legal obligations).
• Withdraw consent for marketing communications at any time.
• Lodge a complaint with the appropriate data protection authority.

To exercise these rights, contact us at support@pocketrestro.in.

8 Children's Privacy

Our Platform is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

9 Third-Party Links

Our Platform may contain links to third-party websites or services. We are not responsible for their privacy practices. We encourage you to review their privacy policies before providing any personal information.

10 Changes to This Policy

We may update this Privacy Policy periodically. Changes will be reflected on this page with an updated date. Continued use of the Platform after changes constitutes acceptance.

11 Contact Us

Sandeep Singh (Operating as PocketRestro)

Email: support@pocketrestro.in

Website: pocketrestro.in